Payment Policy

Last Updated: November 1, 2026

At Subluo, we strive to make purchasing your favorite beauty and cosmetic essentials simple, convenient, and transparent.

This Payment Policy explains the payment options available through our online store, how transactions are processed, and important information concerning pricing, payment security, taxes, and refunds.

We encourage customers to review these details before completing an order.

1. Available Payment Options

Subluo accepts the payment methods made available during the checkout process on our website.

Depending on your location, device, transaction currency, and the payment services currently enabled, the available payment options may differ.

All supported payment methods will be presented during checkout, allowing you to select an available option before confirming your purchase.

We recommend checking the payment information displayed at checkout to ensure your preferred payment method is supported.

2. Product Prices and Transaction Currency

Product prices are displayed in the currency indicated on our website or during checkout.

Before you submit your order, you will be able to review the total purchase amount, including applicable taxes, delivery charges, and promotional discounts.

If your card or payment account is denominated in a currency different from the transaction currency, your financial institution or payment provider may apply foreign exchange conversion rates or additional transaction fees.

These conversion rates and charges are established by the relevant financial institution or payment service provider and are not controlled by Subluo.

3. Payment Verification and Order Authorization

When you complete an order, your selected payment method will be processed through the payment service provider available on our website.

Transactions may be subject to authorization checks, identity verification, and fraud prevention measures.

An order may not proceed to fulfillment until payment has been successfully authorized or confirmed.

If your transaction is declined or cannot be completed, you may wish to verify your payment information, contact your bank, or choose another supported payment method.

For order-related concerns, you may also contact our customer support team for assistance.

4. Protecting Payment Information

We recognize the importance of protecting customer payment information.

Online transactions are handled through the payment processing services and security infrastructure integrated with our e-commerce platform, including Shopify where applicable.

Payment providers are responsible for processing payment credentials in accordance with their applicable security requirements and privacy practices.

For your protection, Subluo does not request that customers submit complete credit card numbers, card security codes, or other sensitive payment credentials through ordinary email communications.

If you receive an unusual or suspicious payment request claiming to be associated with Subluo, please contact us at support@subluo.com before responding or providing any information.

5. Shipping Charges, Taxes, and Customs Fees

Subluo aims to provide clear information about the charges associated with your purchase.

Applicable shipping fees and customer-payable taxes will be presented during checkout in accordance with relevant legal requirements.

For qualifying orders shipped within the United States, we offer free standard shipping when the merchandise subtotal reaches $39.99 USD or more, after applicable discounts and before taxes.

Orders below this threshold may be subject to delivery charges, which will be displayed before payment confirmation.

For covered shipments delivered to the United States, Subluo is responsible for applicable import duties and import-related fees as described in our Shipping & Delivery Policy.

For international purchases, shipping availability, customs requirements, and applicable charges may vary depending on the destination country.

Please review our Shipping & Delivery Policy for further details.

6. Cancellations and Refund Transactions

If you need to cancel an order, please contact our customer service team as soon as possible after completing your purchase.

Email: support@subluo.com

We will make reasonable efforts to accommodate eligible cancellation requests before an order has been dispatched.

Once a shipment has entered the delivery process, cancellation may no longer be available. However, eligible products may still qualify for a return under our Return & Refund Policy.

For approved refunds, Subluo will initiate the refund to the original payment method within 5 business days following approval.

Please note that the time required for the refunded amount to appear in your account depends on your bank, card issuer, or payment service provider.

Additional processing time may apply.

For information about refund eligibility, return conditions, and order cancellations, please consult our Return & Refund Policy.

7. Payment Assistance and Customer Support

If you encounter a payment issue, have questions about a transaction, or need assistance with an existing order, our customer support team is available to help.

Please provide your order number and a brief description of your concern whenever possible.

Store Name: Subluo

Legal Operating Company: BRIGHTORA LLC

Customer Support Email: support@subluo.com

Contact Number: +1 248-830-8125

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM

Registered Business Address:

716 STRATTON ST APT 224
SEGUIN, TX 78155
United States

Official Website: https://www.subluo.com

We appreciate your trust in Subluo and aim to provide clear payment information and helpful assistance throughout your shopping experience.

Thank you for choosing Subluo!