Shipping & Delivery Policy

Last Updated: November 1, 2026

At Subluo, we aim to make your online beauty shopping experience convenient and transparent, from the moment you place an order until your products arrive.

This Shipping & Delivery Policy provides important information about order preparation, shipping arrangements, estimated delivery times, shipping charges, and how we handle delivery-related concerns.

Please review the details below before placing an order.

1. Order Preparation and Processing

After your payment has been successfully confirmed, we generally prepare orders for shipment within 1–2 business days.

Orders submitted during weekends or recognized public holidays will normally begin processing on the next available business day.

Please keep in mind that order processing refers to the time required to verify, prepare, and arrange shipment of your purchase. It does not include the time your package spends in transit.

During periods of increased order volume or unexpected operational disruptions, processing may take longer than usual.

2. Where We Ship From

Subluo is an online beauty and cosmetics store managed by BRIGHTORA LLC, a company registered in the United States.

To support our product selection and order fulfillment operations, we may work with international suppliers, warehouse operators, and logistics providers, including fulfillment partners located in China.

Depending on product availability and fulfillment arrangements, orders may be dispatched directly from overseas facilities to customers.

Please note that our registered business address in Seguin, Texas, is used for company identification and correspondence purposes. It is not necessarily the location from which products are shipped, nor is it a designated merchandise return address.

3. Standard Delivery Estimates

For orders being delivered to addresses within the United States, our estimated shipping schedule is outlined below.

Shipping Process	Estimated Duration
Order Processing	1–2 business days
Transportation and Delivery	7–15 business days
Total Estimated Delivery Time	8–17 business days

Business days generally refer to Monday through Friday, excluding applicable public holidays.

These timeframes are provided as estimates and should not be interpreted as guaranteed delivery dates.

Actual arrival times may vary depending on the shipping destination, carrier performance, customs inspections, seasonal demand, severe weather, or other circumstances beyond our reasonable control.

4. Shipping Fees and Free Delivery Eligibility

Subluo offers free standard shipping on qualifying United States orders with a merchandise subtotal of $39.99 USD or more.

To determine whether an order qualifies for free shipping, the merchandise subtotal is calculated after applicable discounts and before taxes.

For purchases below $39.99 USD, standard shipping charges will apply as indicated during checkout.

The applicable delivery charges will be presented before you finalize your order.

Shipping fees and eligibility conditions for destinations outside the United States may vary.

5. Import Duties, Customs, and Taxes

Some Subluo purchases may be shipped from fulfillment facilities outside the United States and may therefore be subject to customs procedures.

For shipments delivered to the United States, Subluo covers applicable import duties and import-related charges associated with the shipment, in accordance with this policy.

Customers are not expected to pay additional import duties or import-related charges upon delivery for orders covered by these terms.

Any applicable sales taxes will be calculated and disclosed during checkout in accordance with relevant tax requirements.

If a shipping provider unexpectedly asks you to pay import duties or other import-related charges for a covered order, please contact us before making the payment.

Customer Support Email: support@subluo.com

Our team will review the situation and provide appropriate assistance.

6. Tracking Your Shipment

Once your order has been prepared and handed over to the shipping provider, we will provide shipment confirmation and tracking information when available.

Tracking details may not become visible immediately after dispatch because delivery companies sometimes require additional time to register packages and update their systems.

You can use the provided tracking details to follow your package's progress through the relevant carrier.

If your tracking information is unavailable or you need assistance understanding a shipment update, please contact support@subluo.com and include your order number.

7. Unexpected Shipping Delays

Although we aim to deliver purchases within the estimated timeframe, shipping delays can occasionally occur.

Possible reasons include:

• Customs clearance and inspection procedures.

• Carrier network interruptions or transportation disruptions.

• Public holidays and increased seasonal shipping demand.

• Severe weather or natural events.

• Unexpected logistical or operational difficulties.

If your shipment is taking significantly longer than expected, please contact our customer service team.

We will review the available tracking information, communicate with our shipping partners where appropriate, and assist you in accordance with our applicable policies and consumer protection requirements.

8. Accurate Delivery Information

To help ensure successful delivery, customers should provide complete and accurate shipping details when submitting an order.

Please double-check your recipient name, street address, apartment or unit number, city, state, ZIP code, and contact information before completing checkout.

If you discover an error after placing your order, notify us as quickly as possible at support@subluo.com.

We will make reasonable efforts to request an address correction before your package is dispatched.

However, once an order has entered the shipping network, address changes may be restricted or unavailable depending on the delivery provider.

If a package cannot be delivered because of incomplete or inaccurate customer-provided information, please contact us so we can review the available options and any applicable charges.

9. Missing, Lost, or Damaged Deliveries

If your shipment is confirmed lost during transit, arrives damaged, or encounters another significant delivery problem, please contact the Subluo customer service team.

To help us investigate efficiently, provide:

• Your order number.

• A description of the delivery concern.

• Relevant tracking information, if available.

• Photographs of damaged packaging or products, when reasonably available.

We will investigate the situation and determine an appropriate resolution based on the circumstances.

Where Subluo is responsible for the delivery issue, an appropriate remedy may include a replacement, refund, or another solution required by applicable law.

For additional information about refunds and product-related issues, please refer to our Return & Refund Policy.

10. International Shipping Availability

In addition to serving customers in the United States, Subluo may support delivery to selected international destinations.

International shipping availability depends on the destination, applicable product restrictions, and the capabilities of our fulfillment and transportation partners.

Where international shipping is offered, relevant shipping costs and available delivery options will be presented during checkout.

Delivery schedules and customs requirements for international orders may differ from those applicable to United States shipments.

Customers should review the applicable shipping information before completing an international purchase.

11. Questions About Shipping and Delivery

If you need assistance with delivery estimates, tracking updates, shipping charges, or a missing package, please reach out to our customer support team.

Store Name: Subluo

Operating Company: BRIGHTORA LLC

Customer Support Email: support@subluo.com

Contact Number: +1 248-830-8125

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM

Registered Business Address:

716 STRATTON ST APT 224
SEGUIN, TX 78155
United States

Official Website: https://www.subluo.com

Please include your order number when contacting us about an existing shipment so that we can locate the relevant details and provide more efficient assistance.

Thank you for choosing Subluo. We appreciate the opportunity to serve your beauty needs and are committed to keeping you informed throughout the delivery process.