Terms of Service

Last Updated: November 1, 2026

1. Introduction and Acceptance of Terms

Welcome to Subluo, an online destination for cosmetics, makeup products, and everyday beauty essentials.

This website, available at https://www.subluo.com (the "Website"), is operated by BRIGHTORA LLC, a company registered in the United States.

Throughout these Terms of Service ("Terms"), references to "Subluo," "we," "our," and "us" refer to the online store and its operating company. The terms "you" and "your" refer to visitors and customers using our Website.

These Terms establish the conditions governing access to our Website, purchases made through our online store, and use of related services.

By browsing our Website, placing an order, or otherwise using our services, you agree to these Terms, subject to applicable consumer protection laws.

Please review these Terms before making a purchase.

2. Customer Eligibility and Acceptable Use

To purchase products through Subluo, you must have the legal capacity to enter into a binding purchase agreement under the laws applicable to you.

When using our Website, you agree to provide truthful, current, and complete information where necessary for purchases and customer service.

You also agree not to:

• Use our Website for unlawful or fraudulent purposes.

• Attempt to access restricted systems or accounts without authorization.

• Introduce viruses, malicious code, or other harmful technologies.

• Interfere with Website functionality, security, or other customers' access.

• Misrepresent your identity or provide intentionally misleading transaction information.

• Use our services in a manner that violates applicable laws or regulations.

We may take reasonable steps to protect our Website and customers from unauthorized or harmful activities, subject to applicable law.

3. Beauty Products and Product Descriptions

Subluo offers a selection of cosmetics, makeup products, beauty accessories, and related items.

We aim to provide useful and accurate information about the products available through our online store, including descriptions, product images, ingredients, shades, and usage instructions where applicable.

However, actual product appearance may differ slightly from images displayed on electronic devices because of screen settings, lighting conditions, or normal manufacturing variations.

Before purchasing or applying cosmetic products, customers should review the relevant product information, ingredients, instructions, and safety warnings.

Individuals with known skin sensitivities or allergies should exercise appropriate care when selecting beauty products.

If irritation or an unexpected reaction occurs, discontinue use and seek professional advice when necessary.

Product descriptions and other information on our Website are provided for general consumer information and are not intended to replace individualized medical advice.

Nothing in this section reduces any legal rights relating to defective, incorrectly described, or nonconforming merchandise.

4. Product Pricing and Payment

Prices displayed on the Subluo Website are presented in the currency indicated on the relevant product page or during checkout.

We may adjust product prices, promotional offers, and available discounts before an order is accepted.

Where required by applicable law, the checkout process will disclose relevant purchase charges, including shipping costs, applicable taxes, and other customer-payable fees.

We accept the payment methods made available through our checkout system.

By submitting an order and confirming payment, you authorize the applicable payment service provider to process the total amount shown during checkout.

Payment availability may vary according to your location, payment provider, and transaction eligibility.

5. Order Placement and Confirmation

When you complete checkout, you may receive an electronic confirmation indicating that we have received your order request.

Receipt of an order confirmation does not necessarily establish final acceptance of the order.

Subluo reserves the right to decline or cancel purchases for legitimate reasons, including:

• Product unavailability or inventory discrepancies.

• Suspected fraudulent or unauthorized transactions.

• Material pricing or product listing errors.

• Incomplete or inaccurate order information.

• Shipping restrictions or an inability to fulfill the purchase.

If an order is canceled after payment has been collected, we will refund the amount paid for the canceled products through the original payment method.

We will not cancel orders arbitrarily or in violation of applicable consumer protection requirements.

6. Order Fulfillment and Delivery

Subluo is operated by BRIGHTORA LLC, a United States-registered business.

We may collaborate with third-party suppliers, warehouse operators, and logistics providers, including partners located outside the United States, to fulfill customer purchases.

Depending on product availability and operational arrangements, merchandise may be shipped directly from international fulfillment facilities.

Our standard estimated delivery schedule for United States orders is:

Delivery Stage	Estimated Time
Order Processing	1–2 business days
Shipping Transit	7–15 business days
Total Estimated Delivery	8–17 business days

These periods are estimates and do not constitute guaranteed delivery dates unless a specific delivery commitment has been expressly provided.

Delays may occur because of customs procedures, transportation disruptions, public holidays, severe weather, or other unforeseen circumstances.

Free Standard Shipping: Qualifying orders delivered within the United States are eligible for free standard shipping when the merchandise subtotal reaches $39.99 USD or more, calculated after applicable discounts and before taxes.

For orders below this threshold, applicable shipping charges will be displayed during checkout.

For covered United States shipments, Subluo assumes responsibility for applicable import duties and import-related charges as described in our Shipping & Delivery Policy.

Additional shipping information, including delivery availability for international destinations, is provided in our Shipping & Delivery Policy.

7. Returns, Exchanges, and Refunds

We recognize that customers may occasionally need assistance with returns or product-related concerns.

Subluo provides a 30-calendar-day return request period for eligible products, beginning on the date of delivery.

For returns based on a change of mind, products must generally remain unopened, unused, and in their original condition, with original packaging and protective seals intact.

Because cosmetics are personal-use products, opened, used, or unsealed beauty items are generally not eligible for change-of-mind returns for hygiene and safety reasons.

For eligible returns based solely on personal preference, customers are generally responsible for return shipping expenses.

If a product is defective, damaged during delivery, or incorrectly supplied, please contact our support team so we can evaluate the issue and provide an appropriate resolution.

Depending on the circumstances, this may include a refund, replacement, or another remedy required by applicable law.

Approved refunds are generally initiated to the original payment method within 5 business days after approval. Additional processing time may be required by banks or payment providers.

Customers wishing to cancel an order should contact us as soon as possible. We will make reasonable efforts to accommodate cancellations before dispatch.

Please review our Return & Refund Policy for complete eligibility requirements, return instructions, and refund procedures.

8. Promotional Offers and Discount Codes

Subluo may occasionally provide limited-time promotions, special pricing, or discount codes.

Promotional offers may be subject to conditions relating to eligibility, validity periods, minimum purchase amounts, or qualifying products.

These conditions will be communicated with the applicable promotion.

Unless expressly stated otherwise, multiple promotional codes cannot be combined within a single purchase.

We reserve the right to correct genuine promotional errors and address misuse of promotional offers, subject to applicable laws and existing customer rights.

9. Ownership of Website Content

The Subluo Website may contain original text, photographs, graphics, logos, product presentations, design elements, and other materials protected by intellectual property laws.

Such materials are owned by Subluo, BRIGHTORA LLC, or their respective licensors, where applicable.

Visitors may access and use the Website for lawful personal shopping and informational purposes.

Unless authorized by the relevant rights holder or permitted by law, you may not reproduce, distribute, modify, commercially exploit, or republish protected Website materials.

Nothing in these Terms grants ownership rights to any intellectual property displayed on the Website.

10. External Platforms and Third-Party Services

Our online store may rely on Shopify and other external technology providers for e-commerce functionality, payment processing, customer communications, and order fulfillment.

Where Shopify is used, certain features of our Website may be supported by its services and infrastructure.

Additional information about Shopify is available at:

https://www.shopify.com

Our Website may also include links to independent third-party websites or services.

These external services may operate under separate terms, conditions, and privacy policies.

Subluo does not control independent third-party content or operations and is not responsible for matters outside its control, except where applicable law provides otherwise.

11. Customer Information and Privacy

We understand the importance of handling customer information responsibly.

Personal information collected during browsing, checkout, and customer service interactions is processed in accordance with our Privacy Policy and applicable data protection requirements.

Our Privacy Policy explains the categories of information we may collect, the reasons for processing such information, potential disclosures, and the privacy rights available to eligible individuals.

We encourage all Website visitors to review our Privacy Policy to understand our data handling practices.

12. Website Maintenance and Information Accuracy

We make reasonable efforts to maintain an accessible, functional, and informative online shopping experience.

Nevertheless, temporary service interruptions, technical issues, inaccurate listings, or typographical errors may occasionally occur.

We may modify Website features, perform system maintenance, update product information, or address security issues when reasonably necessary.

We also reserve the right to correct genuine pricing, content, or operational errors, subject to applicable consumer protection laws and contractual obligations.

Nothing in this section removes mandatory legal remedies available to customers.

13. Disclaimer and Responsibility

To the extent permitted by applicable law, Subluo does not guarantee that its Website will operate continuously without interruptions, technical issues, or temporary service limitations.

We make reasonable efforts to maintain accurate content and reliable services, but technical and operational circumstances may sometimes affect Website availability.

Nothing in these Terms excludes or limits responsibility for fraud, intentional misconduct, or any other liability that cannot lawfully be excluded or restricted.

Likewise, nothing in these Terms limits mandatory consumer rights relating to product quality, conformity, delivery, refunds, or other protections established by applicable law.

14. Orders from International Customers

Subluo primarily serves customers in the United States and may also accept orders from selected international locations.

Product availability, shipping options, delivery estimates, taxes, and regulatory requirements may differ according to the destination country.

Customers are responsible for reviewing the information presented during checkout and in our applicable store policies before completing a purchase.

Where we offer products to customers in other jurisdictions, mandatory consumer protection requirements applicable to those transactions will be respected.

15. Applicable Law and Resolution of Disputes

These Terms of Service are governed by the laws of the State of Texas, United States, to the extent permitted by applicable law.

This provision does not exclude mandatory consumer rights or legal protections that may apply under the laws of a customer's jurisdiction.

If a disagreement arises regarding a purchase, product, delivery, or other aspect of our services, we encourage customers to contact our support team first.

Email: support@subluo.com

We will make reasonable efforts to review the concern and seek an appropriate resolution.

Nothing in these Terms prevents customers from exercising legal rights or pursuing claims before a competent court or regulatory authority where applicable law permits.

16. Updates to These Terms

Subluo may revise these Terms of Service when necessary to reflect changes in our products, business operations, Website functionality, or applicable legal requirements.

When changes are made, the revised Terms will be published on this page with an updated revision date.

Where required by law, additional notification or consent procedures will be followed.

Changes to these Terms will not retroactively eliminate rights already acquired by customers under applicable law.

17. Contact and Company Information

If you have questions about these Terms of Service or need help with a purchase, please contact our customer care team.

Store Name: Subluo

Legal Business Name: BRIGHTORA LLC

Registered Business Address:

716 STRATTON ST APT 224
SEGUIN, TX 78155
United States

Customer Support Email: support@subluo.com

Customer Service Phone: +1 248-830-8125

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM 

Official Website: https://www.subluo.com

Please note that our registered business address is provided for company identification and correspondence purposes. It is not a designated product return facility.

For return authorization and shipping instructions, please refer to our Return & Refund Policy or contact our support team.

Thank you for visiting Subluo and choosing our online store for your beauty and cosmetics needs.